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Orders, Cancellations, & Returns

Prices

All prices reflect Elite Sportswear's commitment to offer consistently high standards in quality at the lowest possible prices. However, continued increases in raw materials, utilities, labor, etc. subject us to price changes beyond our control. Therefore, prices are subject to change without notice.

Payment

All prices are in U.S. Dollars. Payment types are limited to those presented on the Check Out page. Credit cards accepted include VISA, MasterCard, and Discover. For school districts, colleges and universities, and YMCAs purchase orders are accepted. 

Payment in full must be received/charged at time of shipment.

State, local and county sales tax is applicable on all orders, inclusive of freight where applicable unless you have furnished us with a valid sales tax exemption certificate.

If the required payment is not received within 45 days from the date the order was placed, the order will be cancelled.

Shipping Methods

All orders shipped within the continental United States are sent Standard Ground unless otherwise specified.

Please note:

Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand. Orders shipped to Hawaii or Alaska are sent Expedited unless otherwise specified. Orders shipped to Puerto Rico or Canada are sent Standard International unless otherwise specified. Orders shipped to all other international destinations are sent Express International. All product is shipped F.O.B. Reading, Pennsylvania. For international orders, duty and VAT may be applicable. Please check with your local authorities. Elite Sportswear, L.P. will not be responsible for any additional charges incurred. Special shipping arrangements can be made for faster shipping. However, these methods of shipping are considerably more expensive and are the responsibility of the customer.

Stock items that are placed at the same time may have different availability dates and may not get processed or shipped together. Therefore, it is necessary to include separate shipping and handling charges.

Order Changes/Additions/Cancellations

Before placing an order, please check your order carefully.  Any changes or additions made after placing an order will be treated as a new order.

Delivery Time

Items temporarily out of stock will be backordered and shipped as soon as they become available. Please send an email to info@dolfinswimwear.com or call us to confirm stock availability. Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand.

 

DOLFIN SWIMWEAR - CANCELLATIONS AND RETURNS

ONLINE ORDER CANCELLATIONS

Since we ship your stock purchases as fast as possible, any item classified as Stock or In-Stock cannot be canceled once the order has been placed. Any item classified as Special Order, Custom Order or Stock with Embellishment may be canceled prior to being released to production.Once an order has been released to production, it cannot be cancelled. If you need assistance, please contact Customer Engagement at 1-800-441-0818 or info@dolfinswim.com.

Returns

We want you to love what you ordered, but if you need to make a return, please let us know. We will accept returns for Stock merchandise within thirty (30) days from the date of shipment with the following conditions:

Merchandise Eligible for Return:

  • Garments must be unworn with original hangtags with the protective liner attached and in its original position and condition.
  • Valid proof of purchase is provided.

Items That Are Not Eligible for Return:

  • Custom, Special Order, Screen Printing, Sublimation or Stock with Embellishment.
  • Clearance and final sale items
  • Items without tags, original packaging or protective liners removed.

To begin your return, please complete the Online Return Form.

REFUND PROCESSING

Please allow up to ten (10) business days for your return to be received, inspected and processed. If a refund is issued, it will be applied to the credit card used for the original purchase for the original cost of the merchandise plus tax. The customer is responsible for all return shipping fees. We will not accept C.O.D. returns or returns billed to us. Please note shipping and handling fees will not be refunded unless the return is due to a quality issue or manufacturing defect.

DEFECTIVE MERCHANDISE RETURNS

In the event of a quality issue or manufacturing defect, we will accept the return within 90 days of the original date of merchandise shipment. Please wash any defective merchandise, that has been worn prior to sending it back to us.

Pictures are required for fit issues, fabric issues or any other merchandise defects. Please email pictures to info@dolfinswimwear.com along with your contact information and account information.

To request a defective merchandise return, please complete the Online Return Form. The cost of return shipping will be refunded to the original form of payment for any defective merchandise returns.