All prices reflect Elite Sportswear's commitment to offer consistently high standards in quality at the lowest possible prices. However, continued increases in raw materials, utilities, labor, etc. subject us to price changes beyond our control. Therefore, prices are subject to change without notice.
All prices are in U.S. Dollars. Payment types are limited to those presented on the Check Out page. Credit cards accepted include VISA, MasterCard, and Discover. For school districts, colleges and universities, and YMCAs purchase orders are accepted.
Payment in full must be received/charged at time of shipment.
State, local and county sales tax is applicable on all orders, inclusive of freight where applicable unless you have furnished us with a valid sales tax exemption certificate.
If the required payment is not received within 45 days from the date the order was placed, the order will be cancelled.
All orders shipped within the continental United States are sent Standard Ground unless otherwise specified.
Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand. Orders shipped to Hawaii or Alaska are sent Expedited unless otherwise specified. Orders shipped to Puerto Rico or Canada are sent Standard International unless otherwise specified. Orders shipped to all other international destinations are sent Express International. All product is shipped F.O.B. Reading, Pennsylvania. For international orders, duty and VAT may be applicable. Please check with your local authorities. Elite Sportswear, L.P. will not be responsible for any additional charges incurred. Special shipping arrangements can be made for faster shipping. However, these methods of shipping are considerably more expensive and are the responsibility of the customer.
Stock items that are placed at the same time may have different availability dates and may not get processed or shipped together. Therefore, it is necessary to include separate shipping and handling charges.
Before placing an order, please check your order carefully. Any changes or additions made after placing an order will be treated as a new order.
Items temporarily out of stock will be backordered and shipped as soon as they become available. Please send an email to email@example.com or call us to confirm stock availability. Stock orders normally take 1-3 business days to leave our plant, but may take longer on items with high customer demand.
Since we ship your stock purchases as fast as possible, any item classified as Stock or In-Stock cannot be canceled once the order has been placed. Any item classified as Special Order, Custom Order or Stock with Embellishment may be canceled prior to being released to production. Once an order has been released to production, it cannot be cancelled. If you need assistance, please contact Customer Engagement at 1-800-441-0818 or firstname.lastname@example.org.
We hope you love what you ordered, but if something is not right, we’re here to help!
All merchandise is guaranteed against manufacturer defects. Please check your order carefully upon arrival and report any defect or order discrepancy within 5 days of receiving your order.
Due to the nature of our products, some items are ineligible for returns. Eligible stock merchandise will be accepted within thirty (30) days from the date of shipment. Please refer to the Returns and Exchange Policy below for complete details.
Items That are not Eligible for Return:
Condition of Items:
RETURN MATERIAL AUTHORIZATION NUMBER (RMA)
A Return Material Authorization Number (RMA) is required for all returns and exchanges. Returns must be made within 2 weeks of initiating an RMA number or the RMA will expire. The RMA can be obtained online via the process below, or by calling Customer Engagement at:
Dolfin - 1-800-441-0818
To speak with a customer service representative to place a return, please call:
Dolfin - 1-800-441-0818
To initiate an exchange within 30 days from receipt of items, complete the steps above for the Online or Phone Return Process to receive your RMA number. Once you have tracking confirmation for your item, please call us to place an order for the exchange item you want. You will be refunded on your return once we receive it in our distribution center. Exchanges are subject to availability and our standard shipping and handling timelines.
Please allow 3-10 business days to process your return. This does not include standard ground shipping time in the estimate. Refunds will be applied to credit card used for purchase less the restocking fee. If payment was made by check, a refund check will be sent to the bill-to address on file. Shipping and handling will not be refunded.
In the event of a quality issue or manufacturing defect, order discrepancies or damages must be reported within 5 days of receipt. We will accept defective merchandise returns within 90 days of the original date of merchandise shipment.
Please wash any defective merchandise that has been worn prior to sending it back to us.
Pictures are required for fit issues, fabric issues or any other merchandise defects. Please contact our customer engagement team to submit feedback and pictures.
Dolfin - 1-800-441-0818
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